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Server Support in less than 1hr!
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What happens if your Server goes down? You will probably have
staff that are not working and therefore costing your business money. With an Support Contract covering your Server from Nemark you can rest assured that we will keep your staff and your business running by managing the server both from our IT Centres in Doncaster and Leeds and with a team of on site engineers covering the whole of Yorkshire and beyond.
With costs starting from £1 per day (per server) can you afford not to have a Computer Support Contract for your business? |
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Server Support Specialist
Onsite Support with response times from 60 minutes |
A network is only as good as the servers and workstations attached to it. Any business with a network understands the benefits of “uptime” and the benefits of having a fast Computer Support Partner to ensure that in the event of a fault occurring a rapid response is paramount to the business operation.
With Nemark’s Rapid Server Response facility you can rest assured that we are not only monitoring your network, we are also on hand throughout the day to lend a helping hand on both a remote Computer Support platform but also with our team of on-site Computer Support engineers.
With a team of dedicated Server engineers you know your servers and your data is safe.
What is covered
If your company has a contract with Nemark for its Computer Support you will have selected either our standard remote Computer Support contract or the full package of remote Support for fast assistance to basic Support problems and also On-Site for those problems that cannot be fixed on a remote session. This basically means that you can rest assured that any Computer Support problem you have will be handled quickly and effectively.
Response times etc
Nemark have several different service levels available depending on your business’ requirements and how mission critical your hardware support needs are.
Servers typically have a 1 hour response time for Remote support and 4 hours to site when an engineer call out is required.
Servers are similar with a typical call out to site of 4 hours but still benefiting from the 1 hour Remote Computer Support facility.
It’s not a problem if your requirements are different from the above; our bespoke Computer Support Contracts cater for every eventuality and requirement and can be tailored to fit your business.
Client Testimonials
- Recruitment Agency in Harrogate : Nemark sold us a server and 5 workstations some 3 years ago and have looked after the support since installation. As a company that is constantly working at 110% we needed fast reliable Server support in the event of a problem. For the last 3 years I can honestly say we have received this and much more. In fact we now regard the guys there as friends and not just another IT Support company. It's great to work with people who care about our IT.
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